Waiver of live streaming subscription from 1 Apr to 30 Jun 2020
In line with stricter measures to arrest the local transmission of COVID-19, Singapore Pools will suspend all online and outlet sales from 6 Apr 2020, until further notice. Live streaming services will also be suspended during this period.
As announced earlier, we will waive live streaming subscription fees (U.P. $15/mth excl. GST) paid from 1 Apr to 30 Jun 2020. Fees paid between 1 Apr to 30 Jun 2020 will be credited back to your account by 21 Jul 2020.
FAQ on live streaming subscription fee waiver
I'm an existing subscriber, am I eligible for the waiver?
Yes, account customers who have paid for the live streaming service subscription from 1 Apr to 30 Jun 2020 will have the fees deducted credited back to the account.
I have subscribed to the live streaming service between the stated waiver period. However, I've been charged $16.05. Why is that so?
All fees paid from 1 Apr to 30 Jun 2020 will be credited to your account by 21 Jul 2020.
I do not wish to continue the subscription after the waiver period. How do I cancel the subscription?
You may terminate the subscription through your Singapore Pools Account app.
To avoid incurring further charges, termination request is to be submitted online within the last billing cycle during the waiver period.
For example, waiver period is 01 Apr 2020 to 30 June 2020:
- If your last billing cycle is 5 Jun to 4 Jul 2020, you may terminate before 4 Jul 2020
- If your last billing cycle is 30 Jun to 29 Jul 2020, you may terminate before 29 Jul 2020
Will I receive a waiver for subscription fees paid on the last day of the waiver period (i.e. 30 Jun 2020)?
Yes, you will be entitled to a waiver for the live streaming subscription fees paid on 30 Jun 2020.
Will I receive a waiver for subscription fees paid after the last day of the waiver period?
No, you will not be getting a waiver for this billing cycle.
When will I receive the waiver?
All fees paid will be credited back to your account by 21 Jul 2020.